Refund policy

Refund & Returns Policy (UK)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

This policy is in line with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition as received

  • Be unworn or unused

  • Have tags attached

  • Be in the original packaging

You will also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at:
📧 support@cozeebloom.co.uk

Once your return request is approved, we will provide:

  • Return instructions

⚠️ Items sent back without prior approval will not be accepted.

Return Address

📍 17 Carisbrooke Avenue, Leicester, LE2 3PA, United Kingdom

Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the item is faulty, damaged, or incorrect.

  • Original shipping fees are non-refundable, except where required by UK law.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will assess the issue and arrange a replacement or refund where applicable.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g. food, flowers, plants)

  • Custom or personalised products

  • Personal care or hygiene products once opened

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

Please contact us if you are unsure whether your item is eligible.